Contact
Write by email. There is no contact form, and no account to sign in to.
FOP Artem Maliuha
What to write about
Something wrong in a chart. Name the chart and what is wrong. We correct the file.
An order or a download that did not arrive, or a link that has stopped working. Give the email address you paid with. The purchase can be found from that address, and an order number is not needed.
A refund. You have 30 days from purchase to ask. How that works is in the refund policy. Paddle took the payment, so Paddle issues the refund.
A suggestion: a chart you wish were in the catalogue, or a note about one that is.
When to expect a reply
If something is wrong with an order, a file, or a refund, we aim to reply within five working days, and to resolve an ordinary complaint within thirty days.
Questions about a card statement or a refund can also go to Paddle buyer support.